Love Nails, 1239 Nepean Highway, Cheltenham

Reviews

• sue simadri

  13.06.2018
  ★ ☆ ☆ ☆ ☆
  Disappointed with the service offered today! I went in for just a polish, however, I expect to be served as any other customer, whether paying $12 or $50. The girl doing my nails just wanted to get it done as quickly as possible to get me out the door - did not wait long enough for the layers to dry so she could get back to her other client! I wasn't going to allow this so told her I wanted the 2nd coat to dry before she applied the top coat! She went off to the other client, saying something in Vietnamese to her colleague. After the top coat, I was left at the front under the drier. No one came back to conclude the client-customer relationship to check that my nails were ready and I could go! I will not be going back there again, that's for sure! I'm astounded by the number of businesses that simply don't get the simple fact that if they want to be enormously successful, it's all about developing good, lasting relationships where customers want to return because of the personal service they receive!!

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